You can only claim to exchange for purchased adult toys if it remained in a bad or damaged condition within 3 days of the purchase order data.
We do not accept the exchange of products that do not suit you. Because most of our products are personalized, we recommend that our customers ask us a question or question on adult before any order is confirmed.
Make a video of the package at the end of opening, no responsibility will be taken without the video. In case of a manufacturer’s defect, we will replace the defective product after inspection. Once you receive your order, check immediately before using battery-powered items. If an item is used, the manufacturer will not provide a warranty replacement.
Customers will not be charged for adult online products that arrive at their doorstep in the event of a defect or defect. They can be easily exchanged.
There will be no refunds for shipping charges for returned or replacement items.
Many items cannot be returned in the selection of adult products such as open electronic media products, batteries (CDs, DVDs, audio and videotapes, etc.), and liquid products (oil, lubes boys products, toy cleaners, baths) , Etcetera).
Replacement items can take up to 2 weeks to arrive at the latest.
All liquid products that were damaged and leaked during transit are eligible for replacement at no additional cost. Our customer service officers will provide you with the best possible assistance in the occurrence of such instances. In the case of liquid-based items, the option to change is only available a few days after the expected delivery date.
Requests for cancellation should be considered when they are made approximately 24 hours after the order has been placed. However, a request for cancellation will not be entertained once the payment process has begun.
Not all of our company products are stored in warehouses. This means that a product that is listed as “in stock” is not readily available for shipping at the moment. In very rare cases, there are situations when sex toys are in stock online when the order is placed but when it is completed it is sold.
Products Any concerns or requests regarding online sex products should be submitted via the email form that can be found on the Contact Us page and on other pages of the website. Our policy is to provide appropriate feedback as soon as possible by answering all questions regarding the products and services we provide.
Sometimes response time may be delayed due to the amount of volatile order but rest assured that we will always respond to your qualifications and concerns as soon as possible.
All information found on the Website, including information collected from customers (including comments and reviews) is entirely the property of mynightmate.com The information may not be sold, shared or rented to any person in any other way other than those expressed in the statement.
The request regarding cancellation of the order should be submitted to the child.com helpline number using or by contacting us by email. You must reach us immediately within 5-6 hours after placing the order. My Nightmate strictly adheres to the policy to answer all your questions and feedback regarding your products and services as soon as possible.
If the shipment has already started, no order will be canceled. For orders for special occasions like Diwali, New Year, Valentine’s Day, etc., it will not be possible to cancel because they are limited time offers. Your return may be temporarily delayed sometimes due to fluctuations in orders but my nightmate will respond to all your concerns as soon as possible.